FREE DELIVERY on orders over $1,000 (excl. GST, standard delivery only)

Frequently Asked Questions (FAQ)

Products & Ordering

What products does Baeritz offer?

Baeritz specialises in premium quality women's hoodies and sweatshirts, crafted from high-quality, sustainably sourced materials.

How do I place an order?

Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

What payment methods are accepted?

We accept Visa, MasterCard, Afterpay, PayPal, and Electronic Funds Transfer (EFT).

Is it safe to shop on

Yes, we use SSL (Secure Socket Layer) encryption to protect your personal and payment information during the checkout process.

Shipping & Delivery

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order in real-time on our website.

What are your shipping options?

We offer standard, express, and international shipping options. You can choose the one that best suits your needs at checkout.

How long does delivery take?

Delivery times vary based on the shipping method chosen and your location. Standard shipping typically takes 3-7 business days, while express shipping takes 1-3 business days. International shipping times vary by destination.

Returns & Exchanges

What is your return policy?

Items can be returned within 14 days of purchase if they are unused, unwashed, and in their original packaging with all tags attached. Contact to initiate a return.

Can I exchange an item?

Yes, items can be exchanged within 14 days of purchase. Contact with your order number and the item you wish to exchange for further instructions.

Are there any items that cannot be returned or exchanged?

Yes, items marked as final sale, gift cards, and personalised or custom-made products are not eligible for return or exchange.

Can I change or cancel my order after it has been placed?

Orders can be changed or cancelled within 24 hours of placement. Contact as soon as possible to make any changes.

Wholesale Accounts

How do I qualify for a wholesale account?

Wholesale pricing is available for businesses in the printing, embroidery, merchandise, uniform, and promotional sectors. Contact with your company information to apply.

Is there a minimum spend requirement for wholesale accounts?

Yes, a minimum monthly spend of $1000 AUD is required for entry-level wholesale accounts. Contact for more information on wholesale tiers and requirements.

Do you offer custom embroidery services?

Yes, we offer custom embroidery services using premium threads. Contact to discuss your custom embroidery needs.

What are your customer service hours?

Our customer service team is available Monday to Friday, 9 AM to 5 PM AEST. You can reach us at


Do you offer gift wrapping services?

No, not at this time :(

How can I leave a review for a product?

After receiving your order, you will receive an email with a link to leave a review. We appreciate your feedback as it helps us improve our products and services.

Do you have a loyalty program?

Yes, we have a loyalty program where you can earn points for every purchase. Sign up on our website to start earning points today.

Can I purchase a gift card?

Yes, gift cards are available for purchase on our website in various denominations.

How can I contact Baeritz for further assistance?

For any additional questions or assistance, please email us at Our customer service team is here to help.