At Baeritz, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, our Returns & Exchanges policy is here to help.
Returns
- Eligibility: Items must be returned within 14 days of the purchase date.
- Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.
- Process: To initiate a return, please contact our customer service team at sales@baeritz.com with your order number and reason for return. We will provide you with a return authorization and instructions.
- Refunds: Once we receive and inspect the returned items, a refund will be issued to your original payment method. Please allow up to 10 business days for the refund to process.
Exchanges
- Eligibility: Items must be exchanged within 30 days of the purchase date.
- Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.
- Process: To request an exchange, please contact our customer service team at sales@baeritz.com with your order number, the item you wish to exchange, and the desired replacement. We will provide you with an exchange authorization and instructions.
- Shipping: We will cover the cost of shipping the exchanged item to you. If the item you wish to exchange is no longer available, we will issue a refund or offer an alternative product.
Non-Returnable Items
- Items marked as final sale.
- Gift cards.
- Personalized or custom-made products.
Contact Us
If you have any questions or need further assistance with your return or exchange, please reach out to our customer service team at sales@baeritz.com. We are here to help and ensure your satisfaction with our products.
Thank you for shopping with Baeritz. Your satisfaction is our priority.