Welcome to the Baeritz FAQ section. Here, we have compiled a list of common questions and answers to help you with your shopping experience. If you have any other questions, please feel free to contact us at sales@baeritz.com.
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What products does Baeritz offer?
- Baeritz specialises in premium quality women's hoodies and sweatshirts, crafted from high-quality, sustainably sourced materials.
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How do I place an order?
- Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
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What payment methods are accepted?
- We accept Visa, MasterCard, Afterpay, PayPal, and Electronic Funds Transfer (EFT).
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Is it safe to shop on Baeritz.com?
- Yes, we use SSL (Secure Socket Layer) encryption to protect your personal and payment information during the checkout process.
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How can I track my order?
- Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order in real-time on our website.
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What are your shipping options?
- We offer standard, express, and international shipping options. You can choose the one that best suits your needs at checkout.
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How long does delivery take?
- Delivery times vary based on the shipping method chosen and your location. Standard shipping typically takes 3-7 business days, while express shipping takes 1-3 business days. International shipping times vary by destination.
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What is your return policy?
- Items can be returned within 30 days of purchase if they are unused, unwashed, and in their original packaging with all tags attached. Contact sales@baeritz.com to initiate a return.
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Can I exchange an item?
- Yes, items can be exchanged within 30 days of purchase. Contact sales@baeritz.com with your order number and the item you wish to exchange for further instructions.
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Are there any items that cannot be returned or exchanged?
- Yes, items marked as final sale, gift cards, and personalised or custom-made products are not eligible for return or exchange.
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How do I qualify for a wholesale account?
- Wholesale pricing is available for businesses in the printing, embroidery, merchandise, uniform, and promotional sectors. Contact sales@baeritz.com with your company information to apply.
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Is there a minimum spend requirement for wholesale accounts?
- Yes, a minimum monthly spend of $1000 AUD is required for entry-level wholesale accounts. Contact sales@baeritz.com for more information on wholesale tiers and requirements.
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Do you offer custom embroidery services?
- Yes, we offer custom embroidery services using premium threads. Contact sales@baeritz.com to discuss your custom embroidery needs.
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What are your customer service hours?
- Our customer service team is available Monday to Friday, 9 AM to 5 PM AEST. You can reach us at sales@baeritz.com.
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Can I change or cancel my order after it has been placed?
- Orders can be changed or cancelled within 24 hours of placement. Contact sales@baeritz.com as soon as possible to make any changes.
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Do you offer gift wrapping services?
- Yes, we offer gift wrapping services for an additional fee. You can select this option at checkout.
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How can I leave a review for a product?
- After receiving your order, you will receive an email with a link to leave a review. We appreciate your feedback as it helps us improve our products and services.
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Do you have a loyalty program?
- Yes, we have a loyalty program where you can earn points for every purchase. Sign up on our website to start earning points today.
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Can I purchase a gift card?
- Yes, gift cards are available for purchase on our website in various denominations.
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How can I contact Baeritz for further assistance?
- For any additional questions or assistance, please email us at sales@baeritz.com. Our customer service team is here to help.